POCKETPLANNER

Support

Help for PocketPlanner web, iOS, and Android users

Contact PocketPlanner: Use the secure form below. Include your device, app/browser version, the feature involved, and what happened. Never send a password, authentication code, private share link, or document image.

Quick fixes

  1. Check that you are online, then reopen PocketPlanner.
  2. For sync or AI scanning, open Account and confirm you are signed in.
  3. For camera, location, or alerts, allow the requested permission in device settings.
  4. If an installed version looks old, close it fully and reopen it; web users can choose “Update now” when prompted.
  5. Verify AI-extracted dates and details against the original image before saving.

Account and data

Password resets are available from the Account sign-in screen. Signed-in users can delete photos or permanently delete their account from Account → Danger Zone. A complete browser-based deletion pathway is on the account deletion page.

Send a support request

Security reports

Choose “Security issue” in the form. Describe the impact and safe reproduction steps without including real user data or active credentials.